Sign Shark's Return Policy: Your Satisfaction Guaranteed
Return & Satisfaction Policy at Sign Shark
At Sign Shark, our mission is to deliver the finest printing experience across America. We stand behind the quality of our work and are committed to ensuring your complete satisfaction. Should you find any aspect of your order not meeting your expectations, please reach out to us at hello@thesignshark.com.
Our Comprehensive Return Policy Includes:
- 100% Satisfaction Guarantee: If you're not entirely satisfied with your purchase for any reason, we offer a full refund or reprint for any defective print orders reported within 48 hours of product receipt.
- Lost Orders: For orders lost in transit, we provide a 100% free express production reprint to ensure you receive what you've ordered without additional delay or cost.
- Late Delivery: Receive a 10% refund for each business day your order is delayed in shipping beyond the promised date, ensuring timely delivery is as important to us as it is to you.
Policy Details:
- Limitations: Refunds and reprints for defective products are capped at the amount paid by the customer or $1,000.00, whichever is less. Sign Shark reserves the right to determine if a product is indeed defective. Typically, customers will be asked to provide digital photos of the defect or return the product to our facility for inspection.
- Order Minimums: Complimentary expedited reprints are available for orders under $200. Refunds for delayed orders will not exceed $200.00, calculated as 10% of the print order total (excluding taxes, shipping, and design fees) for each business day the order is late, not including holidays and weekends.
- Mailing Services: Our return policy does not extend to mailing services such as direct mail, printing, list services, and design services. Any issues with these services will be assessed by our management on a case-by-case basis. Please note that postage costs are non-refundable once items have been dispatched.
Your satisfaction is our top priority at Sign Shark. We're here to resolve any issues swiftly and to your benefit, ensuring that every interaction you have with us is a positive one. For further assistance or to initiate a return or reprint, please contact our customer service team.